Official Gelagen Refund Policy & Return Terms

This document outlines the official refund and product return policy for Gelagen® distributed through gelagenformula.com by Solvance Botanicals, LLC.

60-Day Money-Back Guarantee Scope

Every purchase is covered by our 60-day 100% money-back guarantee. The 60-day evaluation window begins on the calendar date the carrier confirms delivery of your parcel at your shipping address.

Condition of Returned Containers

We encourage you to take the full daily course of Gelagen. Accordingly, our guarantee honors refunds on containers that are:

• Factory-sealed and unopened;
• Partially consumed;
• Completely empty.

Step-by-Step Return Procedure

To execute a return under this policy:

1. Contact our customer care desk at [email protected] or call +1 (302) 416-9285 to initiate an RMA request.
2. Include your order confirmation number, full name, and registered email address.
3. Ship your bottles back to our designated return warehouse facility using a trackable shipping method.

Reimbursement Timeline

Upon receipt and intake inspection at our returns warehouse, your product refund (purchase total minus any paid standard shipping fees) will be processed back to your original payment card within 3 to 5 business days.