Authorized Gelagen® distribution portal · verified United States supply for the 2026 production cycle

Customer Support Desk: Contact Solvance Botanicals, LLC

The authorized customer service team for Gelagen® is based in Wilmington, Delaware. We provide prompt assistance with order status, tracking updates, and return authorizations.

Direct Contact Channels

  • Operating Entity:
    Solvance Botanicals, LLC
    1201 N Orange St, Suite 710
    Wilmington, DE 19801
  • Direct Customer Service Phone:
    +1 (302) 416-9285
    Operational Monday to Friday, 8:00 AM to 6:00 PM Eastern Standard Time
  • Customer Support Email:
    [email protected]
    Typical response time within 24 business hours
  • Order Processing & Billing Desk:
    [email protected]

What to Include With Your Inquiry

To ensure rapid resolution of your inquiry, please include your full legal name, the order confirmation number from your email receipt, and your registered email address in all communications.